Information We Collect
When you visit our website, we may collect certain personal information through the contact form and the Tawk.To live chat functionality. The personal information we collect includes:
Full Name: We collect your full name to address you properly when we respond to your inquiries or provide support.
Email: We collect your email address to communicate with you and send relevant information about our services.
Phone Number: We collect your phone number to facilitate direct communication when necessary.
Please note that we only collect the above-mentioned personal information when voluntarily provided by you through the contact form or during a live chat session.
Use of Personal Information
The personal information we collect is used for the following purposes:
Communication: We may use your personal information, including your email address and phone number, to respond to your inquiries, provide information about our services, and address any concerns you may have.
Service Improvement: We may analyze the data collected through Tawk.To live chat and Google Analytics to improve our website's functionality, enhance user experience, and tailor our services to better meet your needs.
Data Sharing and Third Parties
We value your privacy and, therefore, do not sell, trade, or transfer your personal information to third parties for marketing purposes. However, we may share your personal information with trusted third-party service providers who assist us in operating our website and providing our services. These service providers are bound by strict confidentiality agreements and are only authorized to use your personal information as necessary to provide the requested services.
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Retention of Personal Information
CarbonCode Solutions Ltd
Address: Lambourne House, Lambourne Crescent, Llanishen, Cardiff, CF14 5GL
Phone: 0300 124 7477