Privacy Policy

At CarbonCode Solutions Ltd, we value and prioritize the privacy and security of our website visitors and users. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website.

Information We Collect

When you visit our website, we may collect certain personal information through the contact form and the Tawk.To live chat functionality. The personal information we collect includes:

Full Name: We collect your full name to address you properly when we respond to your inquiries or provide support.
Email: We collect your email address to communicate with you and send relevant information about our services.
Phone Number: We collect your phone number to facilitate direct communication when necessary.
Please note that we only collect the above-mentioned personal information when voluntarily provided by you through the contact form or during a live chat session.

Use of Personal Information

The personal information we collect is used for the following purposes:

Communication: We may use your personal information, including your email address and phone number, to respond to your inquiries, provide information about our services, and address any concerns you may have.

Service Improvement: We may analyze the data collected through Tawk.To live chat and Google Analytics to improve our website's functionality, enhance user experience, and tailor our services to better meet your needs.

Data Sharing and Third Parties

We value your privacy and, therefore, do not sell, trade, or transfer your personal information to third parties for marketing purposes. However, we may share your personal information with trusted third-party service providers who assist us in operating our website and providing our services. These service providers are bound by strict confidentiality agreements and are only authorized to use your personal information as necessary to provide the requested services.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. If you wish to exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes we make to this policy will be posted on this page, and the revised policy will take effect immediately upon posting.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

CarbonCode Solutions Ltd
Address: Lambourne House, Lambourne Crescent, Llanishen, Cardiff, CF14 5GL
Phone: 0300 124 7477

By using our website, you signify your acceptance of this Privacy Policy. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.